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Why is Ice Stuck on the Cutting Grid

Ice is Getting Stuck on the Cutting Grid of My Jenn-Air Ice Maker

Ice can get stuck on the cutting grid for a couple of different reasons, if there is ice stuck between the evaporator plate and the cutting grid, Try the following: 

  • Ensure the Ice Maker is leveled properly.
  • Check to make sure the grid harness is completely plugged in.
  • Run a clean cycle.  Mineral build-up could be causing the ice to get stuck.

Ensure the ice is not stuck on the cutting grid.

You will need to use one 16-ounce (473 mL) bottle of approved ice maker cleaner. We recommend using the affresh® Ice Machine Cleaner part number W11179302.

affresh® cleaners are available at many retailers. Find one here.


If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

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