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Possible Solutions

Does another Wi-Fi capable device operate correctly? 

  • Is your smart phone, or tablet operating correctly? 
  • Take your smart device to the appliance location to verify operation.
  • If yes, disconnect power from router for 2 minutes, then re-connect power to router. Then disconnect power to the appliance for 2 minutes, and reconnect.

No other Wi-Fi enabled device is working.

  • Reset the power to your Router.
  • If that does not correct the problem, contact your Internet Service Provider.


Still need help?

In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.

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