When microwave cooking, the amount, size and shape, starting temperature, composition and density of the food affect cooking results.
Is the cooking power set properly?
Check to make sure that the power level is set to 100%, or the desired power level. Also, verify the correct function or cycle is selected for what is being cooked. See the Use and Care Guide for specific instructions on how to set the power level and cycle selections.
Tip and Suggestions
Amount: The more food heated at once, the longer the cook time needed. Check for doneness and add small increments of time if necessary.
Size and Shape: Smaller pieces of food will cook more quickly than larger pieces, and uniformly shaped foods cook more evenly than irregularly shaped food.
Starting Temperature: Room temperature foods will heat faster than refrigerated foods, and refrigerated foods will heat faster than frozen foods.
Composition and Density: Foods high in fat and sugar will reach a higher temperature, and will heat faster than other foods. Heavy, dense foods, such as meat and potatoes, require a longer cook time than the same size of a light, porous food, such as cake.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.