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Doors Not Aligned

Possible Solutions

Why is it important to level and align the doors properly?

A refrigerator that is not leveled correctly and/or does not have the doors properly aligned may cause the following:

  • Doors unable to close or seal properly
  • Frost build-up
  • Temperature fluctuation 
  • Door switch is unable to make contact correctly

Is the refrigerator level?

It is important to ensure the refrigerator is level before aligning the doors. A properly leveled refrigerator will help with overall proper operation of the refrigerator.  Please refer to your Use and Care Guide or Installation Instructions for specific leveling information for your refrigerator. 

In addition to your Use and Care Guide and Installation Instructions, here are some other tips for leveling the refrigerator: 

  • Use a level to make sure the refrigerator is level from side to side and front to back.
  • Check to make sure the floor under the refrigerator is also level. If the floor is not level shims may need to be used.


Are there any food items being stored in the doors?

The refrigerator doors are designed to be slightly different heights when the refrigerator is empty, in order to account for the weight of food that will be placed on the doors. Adding food to the doors will help properly align the doors.

Are the doors adjusted properly? 

Once the refrigerator is properly level, front to back and side to side, the doors can be adjusted.  Instructions on adjusting the doors on your refrigerator can be found in the Use and Care Guide or Installation Instructions. 



If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.



Still need help?

In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.




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