Was the water system flushed after filter installation or replacement?
Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time. Air in the water system may cause dripping at the dispenser that is considered a leak or for the water to dispense slowly.
CLICK HERE for more information on how to flush the water system.
CLICK HERE to watch a video on how to flush the water system.
Is your water filter improperly installed?
A clogged or incorrectly installed water filter will reduce the water flow to the ice maker, which will cause small ice cubes, low ice production or water not to dispense.
CLICK HERE for additional information on how to install your water filter.
NOTE: If your water filter is located below the crisper drawer, make sure the water filter is locked into place and the arrows are aligned.
Is the dispenser paddle or pad fully engaged?
If the dispenser paddle or pad is not fully engaged, the dispenser will not dispense ice and/or water. Check to make sure the glass is engaging the paddle or switch by firmly press the pad or paddle.
How to Dispense Water or Ice
- Select water or ice on the display (Depending on Model).
- Firmly press a sturdy glass against the dispenser paddle.
- Remove the glass to stop dispensing.
NOTE: Please see your Use and Care Guided for specific information on dispensing water and/or ice for your model.
Do you have the correct water pressure?
Hollow or small ice cubes, along with slow or no water dispensing is likely due to low water pressure. If you still have questions regarding your water pressure, call a licenced, qualified plumber.
Are you using a reverse-osmosis system?
Connecting a refrigerator to a reverse-osmosis system could also lower the water pressure to the refrigerator, which will result in small ice cubes, low ice production or decrease amount of water being dispensed.
CLICK HERE for more information on using a reverse-osmosis system.
Is your filter marked with our brand, or EveryDropTM?
Filters with our brand or EveryDropTM are Certified Genuine Parts. Please note that the use of of a Certified Genuine filter is recommended for maximum refrigerator performance.
To purchase water filters, visit EveryDropWater.com. Their filter selection tool will help you identify the right filter for your refrigerator or icemaker.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.