If "Door" or "Open/Close" is appearing on the microwave display, there are things you can do to troubleshoot. If a message about the door appears in the display, the door has been closed for 5 minutes or more without the microwave oven being started.This occurs to avoid unintended starting of the microwave oven. Open and close the door, then start the cycle.
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Is the door latch/lock blocked?
Ensure the door latch is not blocked. Below are some common items that may prevent the microwave from closing or opening:
- Packing and/or shipping material
- Dish or bakeware. Ensure the dish is the correct size for the microwave, an oversized plate will prevent the door from closing.
- Check that the cooking rack (if equipped) is not out of position and not allowing the door to close.
Is the microwave on a level surface?
Place the microwave oven on a flat and level counter, table, shelf, or cart, that will not block the opening or closing of the microwave oven door
Does the door contact area need to be cleaned?
- Check to make sure there is no soil build up on the door contact area
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Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.