Is the door latch/lock blocked?
Ensure the door latch is not blocked. Below are some common items that may prevent the microwave from closing or opening:
- Packing and/or shipping material
- Dish or bakeware. Ensure the dish is the correct size for the microwave, an oversized plate will prevent the door from closing.
- Check that the cooking rack (if equipped) is not out of position and not allowing the door to close.
Is the microwave on a level surface?
Place the microwave oven on a flat and level counter, table, shelf, or cart, that will not block the opening or closing of the microwave oven door
Does the door contact area need to be cleaned?
Check to make sure there is no soil build up on the door contact area
CLICK HERE to watch a video on cleaning
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.