Is the Cooktop Lock feature on?
Even when the cooktop is not in use, the cooktop may create a low-level hum that may be noticed in very quiet environments. This noise is a normal function of the cooktop due to the Cooktop Lock feature. To reduce the volume of the hum, activate the Cooktop Lock feature when the cooktop is not in use.
To deactivate the Cooktop Lock:
Touch the lock key for 3 seconds. The indicator light will turn off, and one long tone will sound.
To activate the Cooktop Lock:
Turn off all burners/elements and touch the lock key for 3 seconds. When the Cooktop Lock activates, the Cooktop Lock indicator light will turn on and one long tone will sound.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Are you cooking on a high power setting?
A low hum sound may occur when cooking at high power.
The cause of this is the amount of energy which is transmitted from the appliance to the cookware.
This sound will quiet or go away when the power is turned down.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.