Is the ice maker jammed?
Make sure that ice is not jammed in the ejector arm of the ice maker. Remove jammed ice from the ejector arm using only a plastic utensil so the ice maker is not damaged. The ice may jam due to not purging air from the water line.
Is the ice bin installed correctly?
If your refrigerator has an in the door ice making system (external dispenser), ensure the ice bin is fully snapped into place. If the ice bin is not seated or installed correctly it can cause low or no ice production. Please see your Use and Care Guide for specific instructions on installing the ice bin.
Has the ice clumped together?
If ice is not dispensed regularly, it may be necessary to empty the ice storage bin and clean the ice delivery chute, the ice storage bin, and the area beneath the storage bin every 2 weeks. If the ice in the storage bin clumps together, break up ice using a plastic utensil and discard.
- Do not use anything sharp to break up the ice. This can cause damage to the ice bin and the dispenser mechanism.
Is the ice dispenser chute clogged?
Humidity causes ice to naturally clump together. Ice particles can build up until the ice dispenser chute becomes blocked. Clean the ice delivery chute and the bottom of the ice storage bin using a warm, damp cloth, and then dry thoroughly.
Is the dispenser paddle or pad fully engaged?
If the dispenser paddle or pad is not fully engaged, the dispenser will not dispense ice and/or water. Check to make sure the glass is engaging the paddle or switch by firmly press the pad or paddle.
How to Dispense Water or Ice
- Select water or ice on the display (Depending on Model).
- Firmly press a sturdy glass against the dispenser paddle.
- Remove the glass to stop dispensing.
NOTE: Please see your Use and Care Guided for specific information on dispensing water and/or ice for your model.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.