Is the Control Lock Activated?
The water dispenser can be turned off for easy cleaning or to avoid unintentional dispensing by small children and pets. It simply deactivates the dispenser controls and pad.
CLICK HERE for more information on how to use the control lock function
Is "water" selected?
On some models, what is dispensed is based on what is selected on the display. Check the Use & Care Guide on the specific information for your refrigerator.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Is the dispenser paddle or pad fully engaged?
If the dispenser paddle or pad is not fully engaged, the dispenser will not dispense ice and/or water. Check to make sure the glass is engaging the paddle or switch by firmly press the pad or paddle.
How to Dispense Water or Ice
- Select water or ice on the display (Depending on Model).
- Firmly press a sturdy glass against the dispenser paddle.
- Remove the glass to stop dispensing.
NOTE: Please see your Use and Care Guided for specific information on dispensing water and/or ice for your model.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.