Is the Cooktop Lock feature on?(certain models)
The Cooktop Lock feature helps control unintended use of the surface burners. If a control knob is turned to Lite when the Cooktop Lock is on, you will hear clicking and you may see the igniter sparking, but the burner will not light.
To activate the Cooktop Lock:
Turn off all burners and touch the lock key for 3 seconds. When the Cooktop Lock activates, the Cooktop Lock indicator light will turn on and one long tone will sound.
To deactivate the Cooktop Lock:
Touch the lock key for 3 seconds. The indicator light will turn off, and one long tone will sound.
Is the burner head and burner cap positioned properly?
Cap must be seated on the burner base to light and perform properly. Reinstall the burner cap, making sure the alignment pins are properly aligned with the burner cap. The burner cap should fit flush with the burner base and have very little side to side movement.
CLICK HERE for more information and a video about Burner Head and Cap Positioning.
Are the surface burners making a clicking noise and failing to ignite?
If the surface burners click and fail to ignite, review the following potential causes and recommendations.
Recently installed or re-connected to gas supply? Is this the first time the surface burners have been used?
If so, turn on any one of the surface burner knobs to release air from the gas lines.
Is the burner wet from cleaning?
Allow the burner to completely dry. You can speed up the drying process by blowing cool air on the area using a hair dryer.
Are the cooktop burners clicking (clicking noise) when knobs are turned off?
If all burners are turned to off, you may have moisture in the switches from cleaning or a spill. Allow time for the moisture to dry. You can speed up the drying time by removing the knobs and blowing cool air from a hair blow dryer onto the knob shaft.
Is gas coming out of the burners when turned on, but burners will not light?
Review the following potential causes and recommendations.
Are the burner knobs turned to the Ignite position?
The igniter will only spark to ignite the gas when the knob is aligned to the Ignite position. You may have moisture in the burner ports from cleaning or a spill. Either allow to dry or clean according to "Sealed gas surface burners - How to clean surface burners, igniters, burner caps and grates". You can speed up the drying time by blowing cool air from a hair dryer on the area.
Are the burner ports clogged?
Clean clogged burner ports with a straight pin as shown below. Do not enlarge or distort the port. Do not use a wooden toothpick. If the burner needs to be adjusted, contact a trained repair specialist.
CLICK HERE for a Video about Cleaning Surface Burners.
Are you using a downdraft vent hood?
The downdraft vent system may affect the flame stability and cooking performance.
To improve the burner performance, either decrease the downdraft vent blower speed or increase the cooktop burner flame setting.
Gas cooktops with flame sensing ignitions:
The downdraft vent system may disperse the flame away from the spark igniter and may cause it to continually spark while trying to reignite a burner that is already lit.
To resolve the issue of the cooktop igniter continuously sparking, either decrease the downdraft vent blower speed or increase the cooktop flame setting for that burner.
Refer to the Use and Care Guide for specific information on setting the controls.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.