How many pans were on the rack? How large of pan were you using?
Hot air must be able to circulate to cook food evenly. Allow 2" of space/clearance around baking pan(s) and the oven walls.
Was an entire oven rack or oven bottom lined with aluminum foil?
Do not cover an entire oven rack or the oven bottom with aluminum foil below the baking pan. This can block good air flow.
CLICK HERE for information on why airflow is important.
CLICK HERE for more information on how to correct uneven baking and browning
Does the oven need to be calibrated?
The oven provides accurate temperatures; however, it may cook faster or slower than your previous oven. The temperature calibration can be adjusted. It can be changed in Fahrenheit or Celsius.
Perform a Bake Performance Test to determine if the oven needs to be calibrated.
CLICK HERE for more information on the Bake Performance Test.
Please refer to the Oven Temperature Control section in your Use and Care Guide for specific instructions on how to calibrate your oven.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.