Does your ice maker need to be cleaned?
Minerals that are removed from water during the freezing cycle will eventually form a hard scaly deposit in the water system of your ice maker. This scaly deposit build up could restrict the ice block from sliding off the Freezer Plate onto the Cutting Grid. Regularly cleaning the system helps remove the mineral scale buildup. How often you need to clean the system depends upon how hard your water is. With hard water of 15 to 20 grains/gallon (4 to 5 grains/liter), you may need to clean the system as often as every six months.
CLICK HERE for more information on how to clean the Ice Maker
What do you need to clean the ice maker?
You will need to use one 16-ounce (473 mL) bottle of approved ice maker cleaner. We recommend using the Affresh® Ice Machine Cleaner part number 4396808.
Does the Ice Maker have proper voltage?
If the Ice Maker is not supplied with the correct amount of electrical voltage it could result in loss of cooling, poor ice quality and/or diminish product performance.
CLICK HERE for more information on proper electrical requirements
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.