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Possible Solutions

Does the water filter need to be changed?

We recommend replacing the filter every 9 months or when the ice making rate starts to decrease.  The "Replace Filter" light only comes on after 9 months or 2000 gallons of water use. Customers with very hard water may need to replace their filter before these counts are reached.

CLICK HERE for more information on how to properly install the water filter

To purchase water filters, visit Their filter selection tool will help you identify the right filter for your refrigerator or icemaker.

Ice Maker - Replace Filter Light.png

Is there food stored in the storage bin?

We do not recommend storing anything, other than ice, in the storage bin. Storing food items could cause odor and flavor transfers to the ice. 

Does your water have a high mineral count?

Minerals that are removed from water during the freezing cycle will eventually form a hard scaly deposit in the water system.  Hard water of 15 to 20 grains/gal. (4 to 5 grains/liter), may need to cleaned as often as every 9 months.  



Still need help?

In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.


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