Is the drain hose properly aligned over the drain?
Ensure the drain hose is aligned properly over the drain. If it's not properly aligned, it could cause leaking and draining issues. Move the ice maker to align the drain. See “Connecting to Water Supply" in the Use & Care Guide, for specific information for your model.
Was the correct drain hose installed?
Verify the correct drain hose has been installed on the Ice Maker. A 10 ft. corrugated drain hose, must be used when installing the optional drain pump accessory kit. If the correct drain hose is not used it could cause the ice maker to not drain properly, which may cause the ice maker to turn off.
This accessory is available for purchase. Locate the accessories page in the menu above.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.