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Jenn-Air

Back Wall

Possible Solutions

Are the doors left open for long periods of time?

Frost or moisture is likely to build up if the door is left open for a period of time; allowing humidity to enter the refrigerator or freezer. Make sure the door is closing completely and is not blocked.

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Are the doors opened frequently?

Frequent door openings can let in humid room air. Keeping door openings to a minimum will help, but may not completely eliminate frost or moisture in the refrigerator or freezer. During months of high humidity (especially if a home is not air-conditioned), it is normal to see some frost and sweating on the interior walls or on food packages. To avoid excess moisture buildup, minimize door openings. Get all items out at one time, keep food organized, and close the door as soon as possible.

Are the doors sealing correctly?

An improper seal of the gaskets on the refrigerator or freezer doors could also cause frost or moisture to form. Check the seal around the outside doors and the freezer door to make sure nothing is obstructing the gasket seal.

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Still need help?

In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.

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