Does the water filter need to be changed?
Grey or discolored ice could be a sign of a filter that needs to be replaced. The water filter should be replaced every 6 months based on a flow rate of 0.75 gpm-0.80 gpm (1.89- 2.27 Lpm) that filters 200 gallons (757 L) of water.
NOTE: If the filter is not installed correctly, water may dispense at a lower flow rate and there will be slower ice production. Improper filter installation may also cause the water filter housing to leak.
CLICK HERE for water filter installation instructions
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.