Do you have the correct water pressure?
Thin or hollow ice cubes are likely due to low water pressure.
CLICK HERE for more information on getting the correct water pressure.
Are you using a reverse-osmosis system?
Connecting a refrigerator or freezer to a reverse-osmosis system could also lower the water pressure, which will result in thin ice cubes or low ice production. If you still have questions regarding your water pressure, call a licensed, qualified plumber.
CLICK HERE for more information on using a reverse-osmosis system.
Does the water filter need to be replaced?
A clogged or incorrectly installed water filter will reduce the water flow to the ice maker, which will result in thin ice cubes or low ice production.
Is the water filter installed correctly?
If the water filter is incorrectly installed it can reduce the water flow to the ice maker, which will cause thin ice cubes or low ice production.
CLICK HERE for water filter installation instructions
Was the water system flushed after filter installation or replacement?
Flushing the system is needed every time the filter is changed or once the freezer is installed to the water supply line for the first time. Air in the water system may cause or small/hollow or thin ic cubes.
CLICK HERE for more information on how to flush the water system.
CLICK HERE to watch a video on how to flush the water system
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.