Is the water line connected to a water supply and turned on?
Make sure the water supply is properly connected to a cold water supply and the water shutoff valve is fully opened.
Do you have the correct water pressure?
The water pressure to the home determines the flow from the dispenser, we recommend the water pressure be at least 30 psi. Connecting a refrigerator to a reverse-osmosis system could also lower the water pressure.
CLICK HERE for more information on getting the correct water pressure.
CLICK HERE for more information on using a reverse-osmosis system.
Does the water filter need to be replaced?
It is recommended that the water filter be replaced every 6 months, when the indicator light comes on, or as needed. A clogged water filter can cause several issues including low or no water dispensing. Replacing your water filter regularly will also help reduce the amount of containments in the water supply.
Is the water filter installed correctly?
If the water filter is incorrectly installed it can reduce or block the water flow, causing little to no water to be dispensed.
CLICK HERE for water filter installation instructions
Is your filter marked with our brand, or EveryDropTM?
Filters with our brand or EveryDropTM are Certified Genuine Parts. Please note that the use of of a Certified Genuine filter is recommended for maximum refrigerator performance.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.