Prolonged arcing can damage to the oven.
If caught at once, arcing should not damage the oven. Remove the offending utensil or food from the oven and either substitute a microwave-safe utensil or cook the food by other methods.
Are the utensils and/or cookware microwave safe?
Metal cookware and bakeware, gold, silver, pewter, non-approved meat thermometers, skewers, twist ties, foil liners such as sandwich wrappers, staples, and objects with gold or silver trim or a metallic glaze should not be used in the microwave oven. If used they could cause sparking or arching in the microwave.
CLICK HERE for additional information on proper cookware
CLICK HERE to watch a video on what not to put in the microwave
Was metal or aluminum foil used in the microwave?
Aluminum foil and some metal can be used in the microwave oven. If not used properly, arcing can occur and cause damage to the microwave oven.
CLICK HERE for more information on using metal or aluminum foil.
Is the convection rack or crisping pan touching the cavity walls, ceiling, or floor?
The convection rack and crisping pan are available on some models. To avoid damage to the microwave oven, do not allow the rack or pan to touch the inside cavity walls, ceiling, or floor. Reminder, when using the crisper pan use the turntable as a support for the crisper pan. Do not place the crisper pan on the convection rack or the baking tray(some models).
CLICK HERE for more information on using the convection rack
CLICK HERE for more information on using the crisping pan
Is the baking tray in the microwave?
The baking tray is available on some models and should only be used with used with convection cooking and broiling functions. To avoid damage to the microwave oven, do not use baking tray in combination with microwave cooking.
Is the cooking rack installed?
Use the rectangular cooking rack (on some models) only for 2-level cooking. To avoid damage to the microwave oven, always remove rack after 2-level cooking. Leaving the rack inside of the microwave, while using other functions may cause arching or sparking.
Were vegetables being cooked in the microwave?
When cooking certain vegetables with high mineral content in a microwave, an arcing effect may occur in or on the food itself.
CLICK HERE for more information cooking certain vegetables in the microwave.
Is there soil buildup in the microwave oven cavity?
Soil build-up on cavity walls, microwave cover, cooking rack supports and area where the door touches the frame can cause arcing.
Refer to the Use & Care manual for complete details on cleaning the microwave.
CLICK HERE to watch a video on cleaning
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Still need help?
In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.