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Possible Solutions

Is the oven door open?

Make sure the oven door is closed all the way.  The broil element will not come on if the door is open. 

If the oven door is opened during broiling, the broil element will turn off immediately and come back on once the door is closed.

Did you set the control for BROIL and desired temperature?

Refer to the Use and Care Guide for specific information.

Is the Control Lock On?

To unlock:

  • Press and hold START (on single oven) or the lower START (on double ovens) for 3 seconds to unlock 

  • No keypads will function with the controls locked.

Refer to you Use & Care Guide for more information on setting Broil or Control Lock.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.


Still need help?

In the event you need service, please call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.


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