Connected Appliance - App Troubleshooting

Unable to Connect the Appliance to the Mobile App

Is your JennAir appliance connected to your local network, but you can't add it to your mobile app? Try the following solutions:

1. Cycle power. Power unit down by turning off the circuit breaker(s) or fuse(s) for one (1) minute. Power unit up by turning on the circuit breaker(s) or fuse(s).
2. Check to see if the appliance is connected to the network. 
3. Make sure your mobile device is connected to your home network
4. Log in to the mobile app and select "Add Appliance." NOTE: If you are already logged into the mobile app, you will need to log out and then log back in.
5. The mobile app will walk you through the process of connecting the appliance. Since the appliance is already connected, move through these steps to finish the claiming process. 

If you see the "Unable to Connect" Error Message while trying to connect your JennAir appliance, it means your appliance failed to connect to your home router. An incorrectly entered passphrase or password normally causes this. 

Appliance Status in JennAir Mobile App

Did you know that your JennAir mobile app can show you what is happening in real-time with your appliance? To see your appliance's status, log in to the mobile app.  Below is a list of potential statuses your appliance may be displaying.