Are the controls set correctly?
Make sure to push the knob in before turning to a setting. If the knob is not pushed down before turning the cooktop will not turn on.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Are the elements not as red?
Coil elements on new electric and freestanding ranges have changed starting in June 2018. Ranges and cooktops using this type of burner are now equipped with temperature-limiting coils. This change is due to updated UL (Underwriters Laboratory) standards. This change will be standard for all brands and all replacement parts as well.
The outer element coils will remain on all the time but may appear to not "glow" as strongly as your previous element. The inner coil will cycle on and off and glow red when it is cycling on. It will glow, then turn off and on, as the burner is being used. This is a normal operation.
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Is the coil element inserted properly?
The coil element needs to be inserted properly, in order for the cooktop to work correctly.
CLICK HERE for more information on how to insert the coil element properly.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-JENN-AIR (536-6247) or click below to schedule an appointment.