Is the unit plugged directly into a wall outlet?
If your unit is plugged into an inverter or some other power source (for example, an inverter or generator), the power provided might be enough for the lights and the controls but not the heating source. Plug the unit in a wall outlet and try again.
Is the Control Lock set?
The Control Lock disables the control panel pads to avoid unintended use of the microwave oven.
CLICK HERE for more information on control lock
CLICK HERE to watch a video on using the control lock
Is the Timer in use?
Verify the Timer is not set. The Timer can be set in minutes and seconds, up to 99 minutes 99 seconds, and counts down the set time The Timer does not start or stop the microwave oven. Touch CANCEL while the Timer is active in the display (the time icon is flashing) to cancel the Timer.
Is the door fully closed?
Remove all packing material from the Microwave. Be sure no packing material is blocking the door lock system.
Place the microwave oven on a flat and level counter, table, shelf, or cart, that will not block the opening or closing of the microwave oven door. Close the door firmly.
NOTE: To avoid unintentional operation of the microwave oven, a cooking function cannot be started if the microwave oven door has been closed for about 5 minutes. The word “door” will appear in the display until the door is opened and closed.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-JENN-AIR (536-6247) or click below to schedule an appointment.