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Meat Probe Not Working - Commercial-Style Range

Possible Solution

Is the Range connected to the mobile app and WiFi?

The range must be connected to your local WiFi and registered on the mobile app to use the temperature probe. 

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Verify meat probe is fully inserted in meat probe jack

Ensure the temperature probe is fully seated into the jack, the range will make a tone when the probe is inserted. If you do not hear a tone the temperature probe is not pushed in all the way. 

Insert Temperature Probe into food. The probe should be inserted into the center of the fleshy or thickest part of the food. If cooking meats with a bone, avoid inserting the probe too close to the bone, as it might result in unfavorable cooking results.

How are you starting the cooking cycle? 

The cooking cycle must be started from the mobile app.  Starting the oven manually, directly on the oven, will not display the meat temperature or provide notifications.  Also, a temperature probe/meat probe cycle must be selected on the app.  The cycle name will vary depending on model i.e Pro Cook 

Reset power to the product:

  • Power unit down by turning off the circuit breaker(s) for one (1) minute.
  • Power unit up by turning on the circuit breaker(s).
  • Monitor the oven for one (1) minute to ensure the error code does not display again.
  • Verify oven operation.

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

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Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States
   

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States
 
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