The refrigerator must be installed to a cold water supply for the ice maker and water dispenser to work. To connect the shutoff valve and the refrigerator, use 1/4" (6.35 mm) O.D. (outside diameter) soft copper or PEX tubing. It is recommended to leave a coil of copper or PEX tubing (service loop) to allow the refrigerator to be pulled out of the cabinet or away from the wall for service or routine cleaning. Water supply lines can be purchased at JennAir Purchase Genuine Parts.
Check to make sure there are no kinks in the water supply line. A kink can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.
Does the water filter need to be replaced?
It is recommended that the JennAir water filter be replaced every 6 months, when the indicator light comes on, or as needed. Replacing your water filter regularly helps to ensure a continual supply of cleaner, fresh-tasting drinking water. Depending on your usage and water quality, it may need to be changed more frequently. A clogged or incorrectly installed water filter can reduce the water flow to the ice maker and dispenser, potentially causing low ice production and a slowed water flow. JennAir recommends using everydrop® water filters. Find the right replacement filter for your refrigerator, and make the simple switch for clean water year-round.
If the dispenser paddle or pad is not fully engaged, the dispenser will not dispense ice and/or water. Ensure the glass engages the paddle or switch by firmly pressing the pad or paddle.
How to Dispense Water or Ice
Select water or ice on display (Depending on the Model).
Firmly press a sturdy glass against the dispenser paddle.
Remove the glass to stop dispensing.
NOTE: Please see your Owner's Manual for specific information on dispensing water and/or ice for your model.
Is the Control Lock activated?
The water dispenser can be turned off for easy cleaning or to avoid unintentional dispensing by small children and pets. It simply deactivates the dispenser controls and pad.
Still need help? Contact us or schedule service.
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