Not Dispensing Water - Built-In Refrigerator

Last updated
Save as PDF
Share
1. Share
2. Tweet
3. Share

Possible Solutions

Was the water filter recently replaced?

If the water filter was just replaced or installed, ensure that it was installed correctly. An improperly installed water filter could reduce or stop water flow, decrease ice production, cause leaks from the filter housing, or lead to other concerns. Check to make sure the water filter is locked into place, creating a proper seal. To check the installation, remove the water filter from the housing and try to dispense some water. If water dispenses, the water filter was installed improperly; reinstall the water filter.

If you need help installing your water filter, watch the everydrop® instructional videos.

Does the water filter need to be replaced?

It is recommended that the JennAir water filter be replaced every 6 months, when the indicator light comes on, or as needed. Replacing your water filter regularly helps to ensure a continual supply of cleaner, fresh-tasting drinking water. Depending on your usage and water quality, it may need to be changed more frequently. A clogged or incorrectly installed water filter can reduce the water flow to the ice maker and dispenser, potentially causing low ice production and a slowed water flow. JennAir recommends using everydrop® water filters. Find the right replacement filter for your refrigerator, and make the simple switch for clean water year-round.

Take a look at Does the Water Filter Need to be Replaced?

Was the water filter flushed?

Flushing the system is needed every time the filter is changed or when it is first installed. Flushing your refrigerator water filter is a key step that reduces excess air, prepares the filter for use, and removes excess carbon. Air in the water system may cause dripping at the dispenser, small or hollow ice cubes, or a cloudy appearance in the water quality. The amount of water needed to flush the water filter varies depending on the specific filter. Some filters require 1, 2, or 4 gallons to be dispensed for a proper flush; refer to the water filter's instructions for specific guidelines.

Review How to Flush the Water System in a Refrigerator for more information.

Is the Control Lock Activated?

The water dispenser can be turned off for easy cleaning or to avoid unintentional dispensing by small children and pets. It simply deactivates the dispenser controls and pad.

CLICK HERE for more information on how to use the control lock function

Is "water" selected?

On some models, dispensing is based on what is selected on the display. Check the Owner's Manual for specific information about your refrigerator.

Is the dispenser paddle or pad fully engaged?

If the dispenser paddle or pad is not fully engaged, the dispenser will not dispense ice and/or water. Ensure the glass engages the paddle or switch by firmly pressing the pad or paddle.

How to Dispense Water or Ice

Select water or ice on the display (Depending on the Model).
Firmly press a sturdy glass against the dispenser paddle.
Remove the glass to stop dispensing.

NOTE: Please see your Owner's Manual for specific information on dispensing water and/or ice for your model.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States

Schedule Service

Canada

Schedule Service

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

Extended Service Plans

Canada

Extended Service Plans