Not Dispensing Ice or Water - Refrigerator

Is the Control Lock activated?

The dispenser can be turned off for easy cleaning or to avoid unintentional dispensing by small children and pets. Typically, there will be a "lock" symbol displayed indicating the feature is turned on. The lock feature does not shut off power to the refrigerator, the ice maker, or the dispenser light. It simply deactivates the dispenser controls and pad. Refer to your Owner's Manual or Quick Start Guide for specific instructions on enabling and disabling the control lock feature. 

Is the refrigerator in Sabbath Mode? 

Some models are equipped with the Sabbath Mode feature, which is designed for those whose religious observances require turning off the lights and ice maker. When this feature is turned on, the temperature set points and Deli Pan settings remain unchanged. LEDs from the electronic controls will not display. The Sabbath button will be the only light displaying. Ice and Water will not dispense. No alarm will ring. Interior lights will turn off.  The product will not change its behavior by opening the door. Exiting Sabbath Mode varies by model, but typically holding the Sabbath Mode button for 3 seconds activates or deactivates it. 

Was the water filter recently replaced? 

If the water filter was just replaced or installed, ensure that it was installed correctly.  An improperly installed water filter could reduce or stop water flow, decrease ice production, cause leaks from the filter housing, or lead to other concerns. Check to make sure the water filter is locked into place, creating a proper seal. To check the installation, remove the water filter from the housing and try to dispense some water.  If water dispenses, the water filter was installed improperly; reinstall the water filter. 

If you need help installing your water filter, watch the everydrop® instructional videos. 

 

 

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