Low Ice Production - Bottom Freezer
Possible Solutions
Perform an Ice Cube Test
To determine if the ice maker is making the correct amount of ice, a cube count test can be performed.
Cube Count Test
- Empty the ice bin
- Wait 24 hours (do not use and/or dispense any ice during this time)
- Remove the ice bin and count the ice cubes
This type of ice maker should produce 56 - 72 cubes, during normal operating conditions. If the cube count test results are within the normal range, the ice maker works correctly.
New Installation?
Wait 24 hours after ice maker installation for ice production to begin. Wait three days for full ice production.
Was the water filter recently replaced?
If the water filter was just replaced or installed, ensure the filter was installed correctly. If the water filter is not seated properly, it can cause; no or low ice production and water not dispensing properly. Try removing the water filter and re-installing it.
CLICK HERE for information on how to replace the water filter
Is there a kink in the water supply line?
A kink in the water source line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.
Does your water filter need to be replaced?
It is recommended that the water filter be replaced every six months when the indicator light comes on or as needed. A clogged water filter can cause several issues, including low or no ice production. Replacing your water filter will also help reduce the number of containments in the water supply.
Was the water filter flushed?
- Use a sturdy container to depress and hold the water dispenser lever for 5 seconds and then release it for 5 seconds.
- Repeat the process until water starts to flow at a steady pass and all the air is out of the water line. You may discard up to 4 gallons of water during this process.
After flushing the water system, allow 24 hours for the refrigerator to cool and chill the water. Then, dispense enough water every week to maintain a fresh supply.
Do more with fresh, filtered water
Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an EveryDropTM water filter, visit your local retailer or visit EveryDrop online.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
United States
Canada
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
United States
Canada