Not Making Ice - Refrigerator
Is the ice maker turned on?
Check to make sure the ice maker is turned "on". For instructions on turning the ice maker "on" and "off" please see reference the Owner's Manual.
Was the water filter recently replaced?
If the water filter was just replaced or installed, ensure the filter was installed correctly. If the water filter is not seated properly, it can cause; no or low ice production and water not dispensing properly. Try removing the water filter and re-installing it.
CLICK HERE for information on how to replace the water filter
Is the water line installed correctly?
Make sure the water supply is properly connected to a cold water supply and the water shutoff valve is fully opened.
Check to make sure there are no kinks in the water supply line. A kink in the line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.
Does your water filter need to be replaced?
A clogged or incorrectly installed water filter will reduce the water flow to the ice maker and dispenser, which will result in small ice cubes, low ice production, or decreased water flow. If the refrigerator has a water dispenser, check for a problem with the filter by doing the following:
- Dispense water using the water dispenser and note the amount of water flow.
- Remove the filter. The filter is located either in the base grille or inside the refrigerator compartment.
- Dispense water with the filter removed. If the water flow noticeably increases, the filter is either clogged or incorrectly installed. A clogged filter will need to be replaced in order to correct the low flow.
If the filter is clogged and you are not able to immediately replace it, leave the filter out so the water system is in bypass mode. With the filter removed, the water system will continue to operate, bypassing the filter, and the clogged filter will not cause slow water dispensing or low ice production. However, in order to have filtered water, you will need to install a new filter.
Was the water system flushed after filter installation or replacement?
Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time. The air in the water system may cause dripping at the dispenser or small/hollow ice cubes.
CLICK HERE for more information on how to flush the water system.
Allow 24 hours for the ice maker to make new ice and discard the first 3 batches of ice produced.
Do more with fresh, filtered water
Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an EveryDropTM water filter, visit your local retailer or visit EveryDrop online.
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