Was the water filter recently replaced?
If the water filter was just replaced or installed, ensure the filter was installed correctly. If the water filter is not seated properly, it can cause; no or low ice production and water not dispensing properly. Try removing the water filter and re-installing it.
CLICK HERE for information on how to replace the water filter
Does your water filter need to be replaced?
A clogged or incorrectly installed water filter will reduce the water flow to the ice maker and dispenser, resulting in small ice cubes, low ice production, or decreased water flow.
If the filter is clogged and you are not able to immediately replace it, leave the filter out so the water system is in bypass mode. With the filter removed, the water system will continue to operate, bypassing the filter, and the clogged filter will not cause slow water dispensing or low ice production. However, in order to have filtered water, you will need to install a new filter.
Was the water system flushed after filter installation or replacement?
Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time. The air in the water system can cause several issues, including low or no ice production.
CLICK HERE for more information on how to flush the water system.
Do you have the correct water pressure?
Hollow or small ice cubes, along with slow is likely due to low water pressure.
Connecting a refrigerator to a reverse-osmosis system could also lower the water pressure to the refrigerator, which will result in small ice cubes, low ice production or decrease amount of water being dispensed.
CLICK HERE for more information on using a reverse-osmosis system.
CLICK HERE for more information on getting the correct water pressure.
Is the correct saddle or shutoff valve installed?
- Having the incorrect saddle valve installed can lead to the issues listed above and low water pressure.
- A low volume of water flow will cause small or hollow ice cubes and can cause ice jamming. Be sure to use a ¼" type valve that requires a drilled hole.
- It is not recommended to use a self-piercing type or a 3/16" saddle valve, both of which clog easily.
CLICK HERE for additional information
NOTE: Your refrigerator dealer has a kit available with a 1/4' (6.35 mm) saddle-type shut off valve, a union, and copper tubing. Before purchasing or installing, ensure that a saddle-type valve complies with your local plumbing codes.
Do more with fresh, filtered water
Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an EveryDropTM water filter, visit your local retailer or visit EveryDrop online.
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