Is the Energy Saver or Humidity feature turned On?
Certain refrigerators are equipped with a separate control to prevent exterior moisture from forming on the vertical hinged seal. Within the seal is a heater that warms the surface to prevent exterior moisture. The Energy Saver or Humidity Feature controls a heater that helps to reduce moisture on the vertical hinged seal. Turning this feature On/Off will vary by model, so please reference your Owner's Manual for specific instructions.
To operate this feature, follow this instruction:
- Press the control to "On" to save energy when the environment is less humid.
- Press the control to "Off" when the environment is warm and more humid, or if moisture is noticed on the vertical hinged seal.
CLICK HERE for more information on setting the controls
NOTE: It may take up to 24 hours for the condensation to be eliminated, once the Energy Saver feature has been turned off.
Is the refrigerator level?
It is important to ensure the refrigerator is level. A properly leveled refrigerator will help with the overall proper operation of the refrigerator. Check to make sure the floor under the refrigerator is level. If the floor is not level shims may need to be used to properly level the refrigerator. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-JENN-AIR (536-6247) or click below to schedule an appointment.