Troubleshooting your JennAir Refrigerator Ice Maker
If your ice maker is not making ice, follow our guide to troubleshoot common ice maker concerns. You’ll also find preventive measures to maintain your ice maker. Read on to learn how to troubleshoot your ice maker and keep it in optimal condition.
Possible Causes of Ice Maker Issues:
Restricted water supply
Freezer temperature
Ice maker is not turned on
Water filter problems
Is the water turned on?
A water supply is one of the most frequent causes of ice maker problems. If the water supply to your refrigerator is restricted or turned off, it can prevent the ice maker from functioning correctly. Ensure the water line is securely connected and the valve is fully opened. Additionally, check for any kinks or blockages in the water line that might hinder the water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.
Is the freezer cold enough?
Ensure proper temperature settings in the freezer: The freezer temperature plays a crucial role in the ice-making process. The ice maker may not function properly if the temperature is too high. Ensure the freezer temperature is set between 0 and 5 degrees Fahrenheit (-17 to -15 degrees Celsius) for optimal ice production. Regularly check and adjust the temperature settings if needed.
Is the Ice Maker Turned On?
A common reason an ice maker does not make ice is that it was accidentally turned off. Sometimes, resetting the ice maker can resolve minor issues. Locate the reset button on your ice maker (consult your manual if unsure) and press and hold it for a few seconds. If your refrigerator doesn't have a reset button, perform a power cycle by unplugging it for one minute and plugging it back in. Refer to How to Turn the Ice Maker On for more information on using the ice maker.
If the Ice Maker is not connected to a water supply line but remains turned on, it could cause the following: a buzzing noise, the refrigerator may be too cold, food in the crisper drawers may freeze, and the freezer section may get too cold.
Was the water filter recently replaced?
If the water filter was just replaced or installed, ensure that it was installed correctly. An improperly installed water filter could reduce or stop water flow, decrease ice production, cause leaks from the filter housing, or lead to other concerns. Check to make sure the water filter is locked into place, creating a proper seal. To check the installation, remove the water filter from the housing and try to dispense some water. If water dispenses, the water filter was installed improperly; reinstall the water filter.
If you need help installing your water filter, watch the everydrop® instructional videos.
Does the water filter need to be replaced?
It is recommended that the JennAir water filter be replaced every 6 months, when the indicator light comes on, or as needed. Replacing your water filter regularly helps to ensure a continual supply of cleaner, fresh-tasting drinking water. Depending on your usage and water quality, it may need to be changed more frequently. A clogged or incorrectly installed water filter can reduce the water flow to the ice maker and dispenser, potentially causing low ice production and a slowed water flow. JennAir recommends using everydrop® water filters. Find the right replacement filter for your refrigerator, and make the simple switch for clean water year-round.
Flushing the system is needed every time the filter is changed or when it is first installed. Flushing your refrigerator water filter is a key step that reduces excess air, prepares the filter for use, and removes excess carbon. Air in the water system may cause dripping at the dispenser, small or hollow ice cubes, or a cloudy appearance in the water quality. The amount of water needed to flush the water filter varies depending on the specific filter. Some filters require 1, 2, or 4 gallons to be dispensed for a proper flush; refer to the water filter's instructions for specific guidelines.
Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an
