Thin or Hollow Ice Cubes - Built-In Refrigerator
Possible Solutions
Is the water filter installed correctly?
If the water filter is incorrectly installed it can reduce the water flow to the ice maker, which will cause thin ice cubes or low ice production.
CLICK HERE for additional information on how to install your water filter.
Does your water filter need to be replaced?
A clogged or incorrectly installed water filter will reduce the water flow to the ice maker, which will result in thin ice cubes or low ice production. If the refrigerator has a water dispenser, check for a problem with the filter by doing the following:
- Dispense water using the water dispenser and note the amount of water flow.
- Remove the filter. The filter is located either in the base grille or inside the refrigerator compartment.
- Dispense water with the filter removed. If the water flow noticeably increases, the filter is either clogged or incorrectly installed. A clogged filter will need to be replaced in order to correct the low flow.
Was the water filter flushed?
- Use a sturdy container to depress and hold the water dispenser lever for 5 seconds and then release it for 5 seconds.
- Repeat the process until water starts to flow at a steady pass and all the air is out of the water line. You may discard up to 4 gallons of water during this process.
After flushing the water system, allow 24 hours for the refrigerator to cool and chill the water. Then, dispense enough water every week to maintain a fresh supply.
Do more with fresh, filtered water
Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an EveryDropTM water filter, visit your local retailer or visit EveryDrop online.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
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Interested in purchasing an Extended Service Plan?
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Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
United States
Canada
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.