Reminder: One or two drops of water immediately after dispensing is normal. It may be necessary to hold the container under the dispenser for 2 to 3 seconds after releasing the dispenser button.
Is the dispenser drip tray full?
There is an insert in the dispenser drip tray. The insert can be removed from the drip tray to carry to the sink to empty or clean. If the dispenser tray is full of water, it may leak or spill down the front of the refrigerator.
To remove the drip tray push down on the rear edge of the insert to tilt up the front edge and pull dispenser tray out.
Are there residual ice shavings in the ice chute?
Check the ice chute for ice shavings and pieces. Ice shavings and pieces that get caught in the chute will eventually start to melt and some dripping could occur. If using crushed ice, clear ice chute by dispensing 8-10 ice cubes after dispensing crushed ice to prevent ice shaving build up.
Was the glass held under the dispenser long enough?
A few drops of water will dispense after releasing the dispenser lever. Hold the glass under the dispenser for 2 to 3 seconds after the dispenser lever has been released.
Was the water system flushed after filter installation or replacement?
Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time. Air in the water system may cause dripping at the dispenser or small/hollow ice cubes.
CLICK HERE for more information on how to flush the water system.
CLICK HERE to watch a video on how to flush the water system.
Is the water filter installed correctly?
If the water filter is incorrectly installed it can reduce the water flow to the ice maker, which will cause small ice cubes or low ice production.
CLICK HERE for additional information on how to install your water filter.
NOTE: If your water filter is located below the crisper drawer, make sure the water filter is locked into place and the arrows are aligned.
Is the water filter damaged?
- Remove the filter and inspect it for cracks or damage.
- If the filter is cracked or damaged, replace the filter with a new one.
Are the o-rings correctly installed on the filter?
- Be sure the O-rings are still in place.
- If the O-rings are damaged or missing, replace the filter.