Ice Cubes are Grey or Off Colored - Column

How is the water quality?

The quality of the water feeding your ice maker can significantly influence the taste of the ice or water dispensed. Any impurities or dissolved substances present in the source water can be incorporated into the ice, potentially impacting its flavor. JennAir recommends using everydrop® water filters to help remove contaminants, including lead, chlorine, pesticides, and pharmaceuticals. Learn more about everydrop and its filtration technology. 

It is strongly recommended to avoid connecting your ice maker to a softened water source. The chemicals used in water softeners, particularly salt, can potentially damage internal components of the ice maker, potentially resulting in poor-quality ice. Also, the added salt can impart a noticeable salty or chemical taste to the ice.  If using a softened water supply is unavoidable, ensure that your water softener is functioning correctly and is consistently well-maintained to minimize the risk of damage.

New Plumbing or Water Supply Line Installed? 

Depending on the household water supply properties and the type of supply line used, water properties may cause different types of supply lines to react in different ways, which can result in bad odor or taste in the refrigeration water and ice systems. New plumbing connections, such as PVC pipes and fittings, can cause discolored or off-flavored ice and water. Discard the first few batches of ice and flush additional water through the dispenser.

JennAir recommends using either a copper water supply line or Water Installation Kit (Part 8003RP or 8212547RP), which can be Purchase Genuine Parts.  Refer to your Installation Instructions or Owner's Manual for specific recommendations for your model. 

Does the Refrigerator Need to be Cleaned?

Improperly stored, rotten, and potent-smelling foods (such as fish or coffee) can leach into the ice and water, causing bad tastes and smells.  Air circulates between both sections, so any odors formed in one section will transfer to another. Review Cleaning the Interior of the Refrigerator for odor-reducing tips. 

• Check for properly wrapped food.
• Use airtight, moisture-proof packaging to help avoid odor transfer from stored food.
• If the ice cubes have an odd taste or odor, throw them away. Allow 24 hours for the ice maker to produce more ice.

Does the water filter need to be replaced?

It is recommended that the JennAir water filter be replaced every 6 months, when the indicator light comes on, or as needed. Replacing your water filter regularly helps to ensure a continual supply of cleaner, fresh-tasting drinking water. Depending on your usage and water quality, it may need to be changed more frequently.  A clogged or incorrectly installed water filter can reduce the water flow to the ice maker and dispenser, potentially causing low ice production and a slowed water flow. JennAir recommends using everydrop® water filters. Find the right replacement filter for your refrigerator, and make the simple switch for clean water year-round.

Take a look at Does the Water Filter Need to be Replaced?

Was the water filter flushed?

Flushing the system is needed every time the filter is changed or when it is first installed. Flushing your refrigerator water filter is a key step that reduces excess air, prepares the filter for use, and removes excess carbon. Air in the water system may cause dripping at the dispenser, small or hollow ice cubes, or a cloudy appearance in the water quality.  The amount of water needed to flush the water filter varies depending on the specific filter.  Some filters require 1, 2, or 4 gallons to be dispensed for a proper flush; refer to the water filter's instructions for specific guidelines.

Review How to Flush the Water System in a Refrigerator for more information.