Ice Cubes are Grey or Off Colored - Column

Is the correct water supply line installed?

New plumbing connections, such as PVC pipes and fittings, can cause discolored or off-flavored ice. If this occurs, discard the first three batches of ice and flush additional water through the water dispenser.  Verify the unit has been hooked up to the cold water line. Installing the refrigerator up to the hot water line could cause discoloration in the ice cubes.

Verify that you are using one of the recommended water supply lines:

• Copper Water Supply Line
• A Water Supply Line purchased from JennAir

Depending on the household water supply properties and the type of supply line used by the consumer, water properties may cause different types of supply lines to react in different ways, resulting in bad odor or taste in the refrigeration water and ice systems.

How is the water quality?

The quality of your ice and water will be only as good as that of the water supplied to your ice maker or water dispenser.  Poor water quality can cause grey or discolored ice and water.  Installing a water filter may help remove the minerals.

Avoid connecting the ice maker to a softened water supply. Water softener chemicals can lead to poor-quality ice. If a softened water supply cannot be avoided, ensure the water softener is operating properly and well-maintained. 

Does the ice bin need to be cleaned?

If the ice bin is not regularly cleaned, ice particles and debris can fuse to the ice cubes, causing grey or discolored ice.  The ice bin should be cleaned with water and a soft cloth. Ensure the ice bin is fully dry before returning it to the freezer. 

Does the water filter need to be changed?

Grey or discolored ice could be a sign of a filter needing replacement. The water filter should be replaced every 6 months based on a flow rate of 0.75 gpm-0.80 gpm (1.89- 2.27 Lpm) that filters 200 gallons (757 L) of water.

NOTE: If the filter is not installed correctly, water may dispense at a lower flow rate, resulting in slower ice production. Improper filter installation may also cause the water filter housing to leak.

Was the water filter flushed?