Ice Cubes are Thin or Hollow - Column
Possible Solutions
Do you have the correct water pressure?
Thin or hollow ice cubes are likely due to low water pressure.
Connecting a refrigerator or freezer to a reverse-osmosis system could also lower the water pressure, resulting in thin ice cubes or low ice production. Call a licensed, qualified plumber if you still have questions regarding your water pressure.
CLICK HERE for more information on getting the correct water pressure.
CLICK HERE for more information on using a reverse-osmosis system.
Does the water filter need to be replaced?
A clogged or incorrectly installed water filter will reduce the water flow to the ice maker, which will result in thin ice cubes or low ice production.
Is the water filter installed correctly?
If the water filter is incorrectly installed, it can reduce the water flow to the ice maker, which will cause thin ice cubes or low ice production.
CLICK HERE for water filter installation instructions
Was the water filter flushed?
Once the filter has been replaced, it is important to flush the water system. This process removes excess air, prepares the filter for use, and removes excess carbon. The air in the water system may cause dripping at the dispenser, small/hollow ice cubes, or a cloudy appearance in the water quality.
- Use a sturdy container to depress, hold the water dispenser lever for 5 seconds, and then release it for 5 seconds. As air is removed, water may spurt from the dispenser.
- Repeat the process until water starts to flow at a steady pass and all the air is out of the water line.
- Continue this process (5 seconds on, 5 seconds off) until at least 1 gallon of water has been dispensed.
After flushing the water system, allow 24 hours for the refrigerator to cool and chill the water. Then, dispense enough water every week to maintain a fresh supply.
Do more with fresh, filtered water.
Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an
EveryDrop® water filter, visit your local retailer or visit EveryDrop® online.
Still need help? Contact us or schedule service.
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Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
United States
Canada
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
United States
Canada