Ice Cubes are Thin or Hollow - Column
Possible Solutions
Do you have the correct water pressure?
Thin or hollow ice cubes are likely due to low water pressure.
Connecting a refrigerator or freezer to a reverse-osmosis system could also lower the water pressure, which will result in thin ice cubes or low ice production. If you still have questions regarding your water pressure, call a licensed, qualified plumber.
CLICK HERE for more information on getting the correct water pressure.
CLICK HERE for more information on using a reverse-osmosis system.
Does the water filter need to be replaced?
A clogged or incorrectly installed water filter will reduce the water flow to the ice maker, which will result in thin ice cubes or low ice production.
Is the water filter installed correctly?
If the water filter is incorrectly installed it can reduce the water flow to the ice maker, which will cause thin ice cubes or low ice production.
CLICK HERE for water filter installation instructions
Was the water filter flushed?
- Use a sturdy container to depress and hold the water dispenser lever for 5 seconds and then release it for 5 seconds.
- Repeat the process until water starts to flow at a steady pass and all the air is out of the water line. You may discard up to 4 gallons of water during this process.
After flushing the water system, allow 24 hours for the refrigerator to cool and chill the water. Then, dispense enough water every week to maintain a fresh supply.
Do more with fresh, filtered water
Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an EveryDropTM water filter, visit your local retailer or visit EveryDrop online.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
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Interested in purchasing an Extended Service Plan?
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Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
United States
Canada
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
United States
Canada