Skip to main content

Problem Connecting Appliance to Router

Possible Solutions

Problem connecting the appliance to the router?

Try the following: 

  1. Your mobile device is not connected to your 2.4GHz network.
  2. The wrong model type was selected in the mobile app.
  3. The SAID number was input incorrectly if using manual method NOTE: SAID number needs to be entered in all caps.
  4. Wifi passcode was input incorrectly NOTE: this is case sensitive.
  5. If you have attempted to connect and the connection was unsuccessful, try deprovisioning your appliance. Deprovisioning "resets" the appliance allowing you to connect the appliance. CLICK HERE for the steps on this appliance

Still, Having trouble?

Deprovision the unit and try one these other connection methods:

Connecting with WPS Method


Connecting Appliance with Laptop or Tablet


Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States


  • Was this article helpful?