Problem Connecting Appliance to Router

Possible Solutions

Try the following:

Your mobile device is not connected to your 2.4GHz network.
The wrong model type was selected in the mobile app.
The SAID number was input incorrectly if using manual method NOTE: SAID number needs to be entered in all caps.
Wifi passcode was input incorrectly NOTE: this is case sensitive.
If you have attempted to connect and the connection was unsuccessful, try deprovisioning your appliance. Deprovisioning "resets" the appliance allowing you to connect the appliance. CLICK HERE for the steps on this appliance

Deprovision the unit and try one these other connection methods:

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